The conclusion of a contract between the Buyer and the Seller may occur in two ways.

Before placing an order, the Buyer has the right to negotiate all provisions of the contract with the Seller, including those amending the provisions of the following regulations.
These negotiations should be conducted in writing and addressed to the Seller's address (Mille, Dybowo 22, 19-411 Świętajno).

If the Buyer decides not to conclude a contract through individual negotiations, the following terms and conditions and applicable law shall apply. Placing an order in the Store constitutes acceptance of these Terms and Conditions.

Statute

§1 Definitions

Postal address - name and surname or name of the institution, location in the town (in the case of a town divided into streets: street, building number, apartment or premises number; in the case of a town not divided into streets: name of the town and property number), postal code and town.

Complaint address: Mille, ul. Podmiejska 5, 05-825 Kady

Delivery price list – located on the Shipping and Returns page

Contact details: Mille, ul. Podmiejska 5, 05-825 Kady
mail: hi@millefamily.co, phone: +48 533 882 100

Delivery – type of transport service along with the identification of the carrier and cost listed in the delivery price list available at https://www.millefamily.co/pages/legal.

Proof of purchase – invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of 11 March 2004, as amended, and other applicable laws. Product card – a single store subpage containing information about a single product. Customer – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to its business or professional activity. Civil Code – the Civil Code Act of 23 April 1964, as amended. Code of good practice – a set of rules of conduct, in particular ethical and professional standards, referred to in Article 2, item 5 of the Act on Counteracting Unfair Market Practices of 23 August 2007, as amended.

Consumer – an adult natural person with full legal capacity who makes a purchase from the Seller that is not directly related to his or her business or professional activity. Basket – a list of products prepared from the products offered in the store based on the Buyer's choices. Buyer – both the Consumer and the Customer.

Place of delivery of the goods – postal address or collection point indicated in the order by the Buyer.

The moment of delivery of the item – the moment when the Buyer or a third party indicated by him for collection takes possession of the item.

ODR online platform – an EU online service operating under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC and available at https://webgate.ec.europa.eu/odr

Payment – the method of payment for the subject of the contract and delivery listed at https://www.millefamily.co/pages/legal .

Authorized entity – an entity authorized to provide out-of-court resolution of consumer disputes within the meaning of the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016, as amended.

Consumer law – Consumer Rights Act of 30 May 2014.

Product – the minimum and indivisible quantity of items that may be the subject of an order, and which is given in the Seller’s store as a unit of measurement when determining its price (price/unit).

Subject of the contract – products and delivery that are the subject of the contract.

Subject of the performance – the subject of the contract.

Pick-up point – the place of delivery of the goods, other than a postal address, listed in the list provided by the Seller in the store.

UOKiK Register – register of authorized entities maintained by the Office of Competition and Consumer Protection under the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016, as amended, and available at: https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php Item – a movable item that may be or is the subject of a contract.

Shop – an online service available at millefamily.co, through which the Buyer can place an order.

Seller: Mille, Dybowo 22, 19-411 Świętajno, NIP: 5291757637, REGON: 360835763 registered and visible in the CEIDG register

System – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.

Completion date – the number of hours or business days specified on the product card.

Contract – a contract concluded away from the business premises or at a distance within the meaning of the Consumer Rights Act of 30 May 2014 in the case of Consumers and a sales contract within the meaning of Article 535 of the Civil Code Act of 23 April 1964 in the case of Buyers.

Defect – both a physical defect and a legal defect.

Physical defect – non-conformity of the sold item with the contract, in particular if the item: does not have the properties that this type of item should have given the purpose specified in the contract or resulting from the circumstances or its intended use; does not have the properties of which the Seller assured the Consumer; is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not raise any objection to such intended use; was delivered to the Consumer in an incomplete state; in the event of its improper installation and start-up, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by the Consumer who followed the instructions received from the Seller; it does not have the properties assured by the manufacturer or his representative or the person who introduces the item into circulation within the scope of his business activity and the person who, by placing his name, trademark or other distinguishing mark on the sold item, presents himself as the manufacturer, unless the Seller was not aware of these assurances or, judging reasonably, could not have been aware of them or they could not have influenced the Consumer's decision to conclude the contract, or if their content was corrected before the conclusion of the contract.

Legal defect – a situation when the sold item is the property of a third party or is encumbered with the right of a third party, and also if the restriction on the use or disposal of the item results from a decision or ruling of a competent authority.

Order – a declaration of intent by the Buyer submitted through the store, clearly specifying: the type and quantity of products; delivery method; payment method; place of delivery of the goods, Buyer's details, and aiming directly at concluding a contract between the Buyer and the Seller. The contract is concluded in Polish, in accordance with Polish law and these regulations.

§2 General conditions

The place of delivery of the goods must be located in the territory of the Republic of Poland. The Seller is obliged and undertakes to provide services and deliver goods free from defects.

All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include delivery costs, which are specified in the delivery price list. All deadlines are calculated in accordance with Article 111 of the Civil Code, meaning that a period expressed in days ends on the last day, and if the beginning of a period expressed in days is a certain event, the day on which that event occurred is not included in the calculation of the deadline. Confirmation, sharing, recording, and securing of all material provisions of the contract for future access purposes takes the form of: order confirmation by sending to the specified email address: the order, a pro forma invoice, information on the right to withdraw from the contract, these regulations in PDF format, a sample withdrawal form in PDF format, links to download the regulations and the sample withdrawal form; attaching printed copies of the following to the completed order, sent to the designated delivery point: proof of purchase, information on the right to withdraw from the contract, these regulations, and a sample withdrawal form.

The Seller informs about any warranties known to him provided by third parties for products available in the store.

The Seller does not charge any fees for communication with him using means of distance communication, and the Buyer will bear the costs in the amount resulting from the agreement he has concluded with a third party providing him with a specific service enabling distance communication.

The Seller guarantees that the store will function correctly in the following browsers: IE version 7 or later, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest versions of JAVA and FLASH installed, on screens with a horizontal resolution above 1024 px. Using third-party software that affects the operation and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, or Safari may affect the correct display of the store, therefore, to obtain the full functionality of the millebaby.co store, all of them should be disabled. The Buyer may use the store's option to save their data to facilitate the process of placing subsequent orders. To do this, the Buyer must provide a login and password necessary to access their account. The login and password are a sequence of characters set by the Buyer, who is obligated to keep them confidential and protect them from unauthorized access by third parties. The Buyer may view, correct, update their data, and delete their account in the store at any time.

§3 Conclusion of the contract and implementation

The seller complies with the code of good practice.
The Buyer is obligated to: not provide or transmit content prohibited by law, such as content that promotes violence, is defamatory, or infringes on personal rights and other rights of third parties; to use the store in a manner that does not disrupt its operation, in particular through the use of specific software or devices; to refrain from actions such as: sending or posting unsolicited commercial information (spam) within the store; to use the store in a manner that does not cause a nuisance to other Buyers and the Seller; to use all content posted within the store only for personal use; to use the store in a manner consistent with the provisions of applicable law in the territory of the Republic of Poland, the provisions of the regulations, and the general principles of netiquette. Orders can be placed 24 hours a day. To place an order, the Buyer should perform at least the following steps, some of which may be repeated multiple times: adding a product to the cart; selecting a delivery method; selecting a payment method; selecting a delivery location; and placing an order in the store by using the "Order and pay" button.

The conclusion of the contract with the Consumer takes place upon placing the order.

The Consumer's order paid on delivery shall be fulfilled immediately, and the order paid by bank transfer or via an electronic payment system shall be fulfilled after the Consumer's payment has been credited to the Seller's account, which should take place within 3 days of placing the order, unless the Consumer was unable to fulfill the service due to no fault of his own and informed the Seller thereof.

The conclusion of the contract with the Customer takes place upon acceptance of the order by the Seller, of which the Customer is informed within 48 hours of placing the order.

The Customer's order paid cash on delivery is fulfilled immediately after the conclusion of the contract, and the order paid by bank transfer or via an electronic payment system after the conclusion of the contract and the Customer's payment is credited to the Seller's account.

The fulfillment of the Customer's order may be dependent on payment of all or part of the order value or obtaining a trade credit limit of at least the value of the order or the Seller's consent to send the order cash on delivery (payable on delivery).

The subject of the contract will be shipped within the time specified on the product card, and for orders consisting of multiple products, within the longest time specified on the product cards. The time period begins upon order fulfillment.

The purchased subject of the contract is sent, together with the sales document selected by the Buyer, by the type of delivery selected by the Buyer to the place of delivery of the goods indicated by the Buyer in the order, together with the attached attachments referred to in §2 point 6b.

In the event of failure to collect the shipment containing the products covered by the Contract, the Seller reserves the right to charge shipping and return costs to the warehouse, even if the Buyer was entitled to free shipping. This amount depends on the selected shipping method from the shipping price list available on our website and will be deducted from the refund due upon receipt of the returned package at the warehouse.

§4 Right to withdraw from the contract

Under Article 27 of the Consumer Law, the consumer has the right to withdraw from a distance contract without giving any reason and without incurring any costs, except for the costs specified in Articles 33 and 34 of the Consumer Law. The time limit for withdrawal from a distance contract is 14 days from the date of delivery of the goods, and to meet the time limit it is sufficient to send a declaration before its expiry.

The Consumer may submit a declaration of withdrawal from the contract on the form, the template of which constitutes Annex 2 to the Consumer Law, on the form available at millebaby.co/formularz-zwrotu or in another form consistent with the Consumer Law.

The Seller will immediately confirm to the Consumer by e-mail (provided when concluding the contract and another one if provided in the submitted declaration) receipt of the declaration of withdrawal from the contract.

In the event of withdrawal from the contract, the contract is deemed not to have been concluded.

The consumer is obligated to return the item to the Seller immediately, but no later than 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to return the item before its expiry.

The consumer returns the items that are the subject of the contract from which he has withdrawn at his own expense.

The consumer shall not bear the costs of providing digital content that is not recorded on a tangible medium if he or she has not consented to the performance of the service before the expiry of the withdrawal period or has not been informed of the loss of his or her right of withdrawal at the time of giving such consent or the entrepreneur has not provided confirmation in accordance with Article 15 paragraph 1 and Article 21 paragraph 1 of the Consumer Law.

The consumer is liable for any reduction in the value of the item that is the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivery of the goods, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller shall not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.

The Seller shall refund the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.

The Seller may withhold the refund of the payment received from the Consumer until it receives the goods back or the Consumer provides proof of sending them back, whichever occurs first.

Pursuant to Article 38 of the Consumer Law, the consumer does not have the right to withdraw from a contract: in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs; in which the subject of the service is an item that spoils quickly or has a short shelf life; in which the subject of the service is an item delivered in a sealed package which, after opening the package, cannot be returned for health protection or hygiene reasons if the package was opened after delivery; in which the subject of the service are items which, due to their nature, are inseparably combined with other items after delivery; in which the subject of the service are audio or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery; for the supply of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed the Consumer of the loss of the right to withdraw from the contract; for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement.

§5 Warranty

Pursuant to Article 558§1 of the Civil Code, the Seller completely excludes liability towards Customers for physical and legal defects (warranty).
The Seller is liable to the Consumer under the terms specified in Article 556 of the Civil Code and subsequent provisions for defects (warranty).

In the case of a contract with a Consumer, if a physical defect is discovered within one year of delivery of the item, it is assumed to have existed at the time the risk passed to the Consumer. If the sold item has a defect, the Consumer may: submit a declaration requesting a price reduction; submit a declaration of withdrawal from the contract; unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the item with a defect-free one or remove the defect, the Consumer is not entitled to have the item replaced or the defect removed.

The Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller, and when assessing the excessive costs, the value of the item free from defects, the type and significance of the defect found, as well as the inconvenience to which the Consumer would be exposed in a different manner of satisfaction, are taken into account.

A consumer cannot withdraw from a contract if the defect is immaterial. If a sold item has a defect, the consumer may also: request replacement of the item with a defect-free item; request removal of the defect. The Seller is obligated to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the Consumer. The Seller may refuse to satisfy the Consumer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible method of bringing the defective item into conformity with the contract. If the defective item has been installed, the Consumer may request that the Seller disassemble and reassemble it after replacing it with a defect-free item or removing the defect, but the Consumer is obligated to bear a portion of the associated costs exceeding the price of the item sold, or may request that the Seller pay a portion of the costs of disassembly and reassembly, up to the price of the item sold. If the Seller fails to fulfill this obligation, the Consumer is authorized to perform these actions at the Seller's expense and risk. A Consumer exercising warranty rights is obligated to deliver the defective item to the complaint address at the Seller's expense. If, due to the nature of the item or the manner of its installation, delivery of the item by the Consumer would be excessively difficult, the Consumer is obligated to make the item available to the Seller at the location where the item is located. If the Seller fails to fulfill this obligation, the Consumer is authorized to return the item at the Seller's expense and risk. The costs of replacement or repair are borne by the Seller, except for the situation described in §5, point 10. The Seller is obligated to accept the defective item from the Consumer in the event of replacing the item with a defect-free item or withdrawing from the contract.

The Seller will respond within fourteen days to claims based on Article 5615 of the Civil Code: a declaration requesting a price reduction; a declaration of withdrawal from the contract; a request to replace the item with a defect-free item; or a request to remove the defect. The Consumer's claim to remove the defect or replace the sold item with a defect-free item expires after one year, counting from the date the defect is discovered, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item, within one year from the date of delivery of the item to the Consumer.

If the expiration date specified by the Seller or manufacturer for an item expires after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of the item discovered before the expiry of that period. Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or a price reduction due to a physical defect in the sold item. If the Consumer requested a replacement of the item with a defect-free item or removal of the defect, the time limit for submitting a declaration of withdrawal from the contract or a price reduction begins upon the ineffective expiry of the time limit for replacement or removal of the defect. If one of the warranty rights is pursued before a court or arbitration tribunal, the time limit for exercising the other rights to which the Consumer is entitled in this respect is suspended until the proceedings are finally concluded. It also applies accordingly to mediation proceedings, whereby the time limit for exercising other warranty rights to which the Consumer is entitled begins to run from the date of the court's refusal to approve the settlement concluded before the mediator or the ineffective termination of mediation.

§5 points 15-16 shall apply to the exercise of warranty rights for legal defects of the sold item, provided that the period begins to run from the day on which the Consumer learned of the existence of the defect, and if the Consumer learned of the existence of the defect only as a result of a third party action – from the day on which the judgment issued in the dispute with the third party became final.

If, due to a defect in the goods, the Consumer has submitted a declaration of withdrawal from the contract or a price reduction, they may demand compensation for the damage they suffered by entering into the contract without knowing of the defect, even if the damage resulted from circumstances for which the Seller is not responsible. In particular, they may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing, and insuring the goods, reimbursement of expenses incurred to the extent to which they did not benefit from them and did not receive reimbursement from a third party, and reimbursement of legal costs. This does not prejudice the provisions on the obligation to compensate for damages under general principles.

The expiry of any time limit for identifying a defect does not exclude the exercise of warranty rights if the Seller fraudulently concealed the defect. If the Seller is obligated to provide a service or financial benefit to the Consumer, it will provide it without undue delay, no later than the time limit prescribed by law.

§6 Privacy policy and personal data security

The administrator of the databases of personal data provided by the store's Consumers is the Seller.

The Seller undertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997, and the Act on the Provision of Electronic Services of July 18, 2002. By providing their personal data to the Seller when placing an order, the Buyer consents to their processing by the Seller for the purpose of fulfilling the order. The Buyer has the ability to view, correct, update, and delete their personal data at any time.

Detailed rules for collecting, processing and storing personal data used to fulfill orders by the store are described in the Privacy Policy, which can be found at: https://www.millefamily.co/policies/privacy-policy.

§6 Gift Cards

You can use a Gift Card to pay for your entire order or part of it. If the value of the Gift Card is less than the purchase value, you can pay the remaining amount. Unused funds on the Gift Card will not be refunded. Gift Cards can only be used once. Gift Cards cannot be exchanged for cash. Gift Cards are valid for 6 months from the date of purchase. After the expiration date, you cannot use the card to make purchases. After payment for your order has been made using your chosen payment method, we will deliver the Gift Card to the address provided in the order. To purchase an electronic Gift Card, please contact us by email at hi@millefamily.co.

Returns of items purchased with a gift card are possible, but the refund amount will be transferred to the electronic version of the gift card. The gift card will be sent via email once the return is approved. It is valid for one month from the date of issue. Any amount added to the Gift Card will be refunded using the same method of payment. You can return an unused Gift Card within 14 days of delivery. Please contact us at hi@millefamily.co.

The Store is not responsible for the Gift Card in the event of its loss, theft or destruction.

§7 Discount Codes

Discount codes are offered to our customers through newsletters and marketing campaigns on the website www.millefamily.co. Each code has its own terms of use (duration, discount amount, payment methods, and return policy).

General rules for using discount codes:

Discount codes cannot be combined with other promotions, discounts, or special offers. To receive the discount, enter the promotional code in the space provided when checking out at www.millefamily.co. Discount codes do not apply to orders placed before their expiration date.

If you have any problems entering the code, please contact us by email: hi@millefamily.co.

§8 Final provisions

None of the provisions of these regulations are intended to violate the Buyer's rights. Nor may they be interpreted as such, as in the event of any inconsistency between any part of these regulations and applicable law, the Seller declares unconditional compliance with and application of such law in lieu of the challenged provision of these regulations.

Registered Buyers will be notified of any changes to the Terms and Conditions and their scope electronically (to the email address provided during registration or ordering). Notification will be sent at least 30 days before the new Terms and Conditions come into effect. Changes will be made to align the Terms and Conditions with applicable law.

The current version of the Terms and Conditions is always available to the Buyer in the Terms and Conditions tab (https://www.millefamily.co/policies/terms-of-service). During order fulfillment and throughout the entire period of after-sales support, the Terms and Conditions accepted by the Buyer when placing the order apply. This is except when the Consumer deems them less favorable than the current ones and informs the Seller of their choice of the current ones. In matters not covered by these Terms and Conditions, the relevant legal provisions shall apply. Disputes, if the Consumer so wishes, shall be resolved through mediation proceedings before the Provincial Inspectorates of Trade Inspection or arbitration proceedings at the Provincial Inspectorate of Trade Inspection. The Consumer may also use equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, for example, through the EU ODR online platform or by selecting any authorized entity from among those registered with the Office of Competition and Consumer Protection (UOKiK). The Seller declares its intention and consents to an out-of-court resolution of the consumer dispute. Ultimately, the matter will be resolved by a court with local and subject-matter jurisdiction.